Privacy Policy

Remote Dental On Demand is committed to protecting the privacy and confidentiality of personal, practice, and patient information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We recognise the sensitive nature of healthcare and dental-related information and take all reasonable steps to ensure data is handled securely, responsibly, and lawfully.

Information We Collect

We collect personal information only where it is reasonably necessary to provide our remote dental administrative services. This may include:

Dental practice contact details and operational information

Patient contact details relevant to bookings, recalls, confirmations, and enquiries

Appointment and communication records

Information required to manage inbound and outbound dental administration services

We do not collect sensitive health information unless authorised by the dental practice and required to perform agreed services.

How We Use Personal Information

Personal information is used strictly for the purpose of delivering Remote Dental On Demand services, including:

Managing inbound and outbound calls

Scheduling, confirming, and updating appointments

Handling recalls, follow-ups, and patient enquiries

Supporting day-to-day dental administrative operations

We do not use personal information for direct marketing unless expressly authorised by the dental practice or individual concerned.

Disclosure of Information

Remote Dental On Demand does not sell, rent, or trade personal information. Information may only be disclosed:

To the relevant dental practice for service delivery

Where required or authorised by law

Where consent has been provided

Any third-party access (where applicable) is limited to what is necessary and handled in accordance with privacy obligations.

Data Security & Confidentiality

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes administrative, technical, and organisational safeguards appropriate to a healthcare support environment.

All team members are trained in privacy, confidentiality, and dental data handling protocols. Access to information is restricted to authorised personnel and only for the duration required to provide services.

Data Retention

Personal information is retained only for as long as necessary to fulfil contractual obligations or comply with legal and regulatory requirements. When information is no longer required, it is securely deleted or de-identified.

Access & Correction

In accordance with the Australian Privacy Principles, individuals and dental practices may request access to, or correction of, personal information held by Remote Dental On Demand. Requests will be responded to within a reasonable timeframe.

Overseas Disclosure

Where personal information is accessed or handled by authorised personnel outside Australia, Remote Dental On Demand takes reasonable steps to ensure privacy protections consistent with the Australian Privacy Principles are maintained.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, services, or operational practices. The most current version will always be available on our website.

If you have any questions, concerns, or requests relating to privacy or data handling, please contact Remote Dental On Demand directly.